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TrueBatch pilot support
TrueBatch is currently available only to invited pilot organizations. Choose the path that matches your situation.
Existing invited customer
Sign in or use password recovery. Once authenticated—including during an organization suspension—you can open Help & Support and keep a durable ticket history.
Cannot access your account
Contact the person who invited your organization. If that is not possible, schedule with the pilot team. Do not include passwords, formulas, COAs, or other sensitive records in the scheduling form.
Schedule with the pilot teamA public support email inbox is not yet operational. TrueBatch will not claim email support until inbound delivery, monitoring, and escalation have been verified.